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The office responded very quickly when they were contacted by my insurance provider. Contractor arrived as promised the next morning. He was very helpful and sorted out the problem. He even made a phone call for me to my water provider. I would recommend this service

Catalyst Services were the contractors used by my Building Society Home Insurance for a blocked drain issue at my property. They were very hepful, they answer calls straight away, call you back and email, fantastic communications. The problen wasn’t straightforward as it was found after several attempts to unblock, there was a man-hole/drain hidden under my decking, completely unbeknown to me. So the decking was removed so the drain could be located and unblocked and checked for any defects. The guys worked so hard and were always polite and keep me informed of what was happening. Emily and Jonathan were my contacts at Catalyst and they were great. I would highly recommend the team.

Drainage contractor attended as agreed the following morning after reporting the issue. Very good and courteous contractor and quickly sorted out the underground blockage and thorough clean-up. Won’t post any “before” pictures of the overflowing man hole!

Excellent service provided by Catalyst Services. I contacted my Home Emergency insurance provider at 8.30am for help with a blocked drain to a septic tank. They arranged for Catalyst Services to resolve the issue and I was subsequently contacted (by Catalyst) within 20 minutes to arrange for someone to attend to the problem the same afternoon. Their operator called at around 1.30pm to confirm he was en route and he arrived slightly earlier than he expected. The operator was very friendly and helpful and unblocked our drain within an hour. Very professional and efficient from start to finish – highly recommended. Thank you.

Catalyst engineers completed complex work on our drains on December19th 2023. The whole process went smoothly from start to finish. The engineers were experienced and competent. Communications with the office were excellent. I had no hesitation in recommending this company to my son in law. Very good service indeed!

Boiler wouldnt work so the insurance passed me over to these, got phone calls pretty much straight away off them and was phoned later that evening to say someone would be out the day after next, Ali came out at 830pm after having a bad day and got me up and running so thankyou! As it was late i wasnt expecting anyone to turn up, very pleasant and helpful and much appreciated

Staff were very efficient and polite. A delight to deal with

Brilliant. Came within an hour of request and fixed straight away.